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    • Can I go from Warsaw to another city?

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      You can travel wherever you want in Poland. Remember, however, that it is only possible to finish your rental within a PANEK Zone and in special car parks in the city from which you took your car.

      NOTE: You may encounter small islands near the main zone area. You can use the service to move freely between these locations.  

    • The car does not start.

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      Make sure that you have followed the instructions for starting the journey (large sticker over the glove compartment).

      The car may not start if you shift your gearbox before the READY light is displayed.

    • How do I finish my rental?

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      Park your car in accordance with the traffic regulations. You can't finish your rental in places like:

      • underground car park
      • private car park
      • multilevel car park
      • spaces with access restricted for other users (barriers, closed car parks, etc.).

      Move the gearbox to "P", press the POWER button without pressing the brake pedal and leave the vehicle (make sure you have switched off the lights and closed all windows).

      The "Finish your rental" button will appear in the application, use it when you are out of the car and wait until the car locks. Check by pulling on the handle to be sure.

    • How do I start my car?

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      1. Press and hold the brake with your right foot.
      2. Press the POWER button on the steering column. The READY light on the dashboard lights up.
      3. Press the brake and change gear (D ­– driving forwards, R – driving backwards).

      CAUTION: The car is equipped with a hybrid motor, so when starting and during parking manoeuvres you use an electric motor which you cannot hear


      1. Take the key out of the glove box and insert it into the ignition.
      2. Press the brake with your right foot.
      3. Turn the key.
      4. Change the position of the automatic transmission and release the handbrake.

      1. Take the key out of the box between the seats and insert it into the ignition.
      2. Press the brake with your right foot.
      3. Turn the key until the READY indicator appears.
      4. Change the position of the automatic transmission and release the handbrake.

      1. Press the clutch all the way.
      2. Turn the key.
      3. Select the correct gear and release the handbrake.
    • What should I do before I drive?

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      Before you open the car you will be asked to complete a report about any damage and cleanliness both inside and outside. It is important for you and other users of the system to fill in the report thoroughly so that you are not responsible for the damage caused by other users.

      After you have opened your car, you have 3 free minutes to do the above and to prepare for the drive. For your safety, set up your driver's seat, mirrors, steering wheel height, fasten your belt and turn on the headlights (if the weather requires it).

    • How do I open and lock my car?

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      You can open and lock your car using the mobile app installed on your phone. On the smartphone screen, select the appropriate command "Start rental" or "Finish rental".

      If you want to use the "STOP-OVER" function, i.e. a break in the journey during the rental, then you also lock and open the car using the mobile application.

      NOTE: It may happen that the application due to the low GPS coverage will inform you that you cannot open the car because you are too far away even though you are standing next to it. In this case to open the car, use the QR code on the triangular pane of the driver's door. When the code is scanned correctly, the car will open ready to use.

      If you have followed all the instructions and the car still does not start up, please contact Customer Service Office.

    • What is a PANEK zone?

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      The area visible in the mobile application (marked blue) where you can start and terminate the rental.

      I see a car, but I can't rent it...

      This car is most likely reserved or used by another customer or is excluded for technical reasons.

    • How do I book / rent a car?

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      As soon as you open the application you will see the map of all available cars. Make sure you have access to the Internet and location services.

      Find a car on the map, select it by clicking on its icon. You will see information about your car and possible actions on the screen. To book a car click the "Book this car" button. Then you have 15 minutes to get to the car and open it using the "Start rental" command. If you do not open the car within this time, your reservation will automatically expire and the car will be available to other users.

      NOTE: when making a reservation and not using it, or extending it several times, you block the car and prevent other people from using it. If this continues, you may be warned by our Customer Service Office. Because of this, the car may also be locked automatically and will no longer be visible to you in the application.


    • I cannot log in to my mobile application

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      Make sure the e-mail address and password you enter are correct. If you are still unable to log in, use the "I have forgotten my password" option.

    • When will I be able to use the service?

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      Immediately after the activation of your account. The activation will be performed within 60 minutes after all the steps described in the registration process have been completed. You will be informed by e-mail about the activation of your account.

    • What is the difference between registration and activation?

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      Registration is when you open an account with PANEK CarSharing on a web site or with an iOS or Android mobile app.

      Activation is the Customer's authentication process which consists in verifying the data provided in the process of registration.

    • What to do to use PANEK CarSharing? Registration and Account Activation It is necessary to:

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      • Install the mobile app, which can be downloaded from  APP STORE and GOOGLE PLAY, on your smartphone.
      • Register your account using the mobile application or the website.
      • Enter in the application a valid payment or credit card with a positive balance and an active option of recurring and correspondence payments.
      • Enter the correct personal data necessary for the registration process.

      In all these activities you will be assisted by the application which will guide you step by step through each stage of registration. After having successfully completed the registration process, our Customer Service Department will verify the correctness of the provided data and within 60 minutes activate the account.


    Enhanced protection


    • What is prepayment?

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      A prepayment is a top-up of your service account, a kind of piggy bank. You'll top-up your mobile app account in the Promotions tab. You can also do this during active rental. You will receive one invoice for prepayment and will not receive travel invoices until you have exhausted your funds. In addition, you will receive an extra bonus to the deposited amount!

      Prepayment funds can only be used for rentals, you can not pay for products from the "Promotions" tab.

    • I can't buy an in-app prepaid payment.

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      The app won't allow you to purchase more than two prepayments. Use funds from one of them to purchase another. Check if you have enough funds in your account, unlocked correspondence transactions and online / MOTO.

    • Can I get a invoice for prepayment?

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      Of course! Enter your company details when registering or if you are already our User edit the profile in the "MY ACCOUNT" tab.

      If you made a trip before entering your company details and would like to obtain an invoice, please contact Customer Service.


    • What are packages?

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      In the package you do not pay for time, you can drive around the clock, a week or even a month and freely change between cars!

      In addition, you have a lower per-kilometer fee than standard prices.

      The packages include various groups of cars - Economy, Comfort, Premium and Cargo. During the package, you can freely change between cars, repeatedly start renting, end them and use the stopover for the entire duration of the package.


      There is no longer an automatic daily rate, which is the maximum fee for the time of using the car. Activation takes place at the time of correct purchase of the package, not at the time of rental of the car.


      The "reduced rate ride" does not apply during the package period.

    • How do I buy a package?

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      You can purchase the package in the mobile app in several places: in the Promotions tab, during the booking period in the main window, and even during an active rental, also on the main screen.

      Note! Make sure that the package you select includes the car you are renting. Otherwise, the application will charge for driving and parking time.

    • What is an "Upgrade Package"?

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      Would you like to switch to a higher class car or a larger car? You can upgrade your Package at any time in the mobile app in the Promotions or by selecting a car from the map. This will give you access to more car models at a lower price.

    • What is the difference between an extension and an Upgrade Package?

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      The upgrade does not extend the duration of the package, but you have the opportunity to rent more models of cars, paying only for kilometers.

    • My Package ended during the rental process

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      Once the package has ended, the application will start charging according to the standard price list. You can buy the package again at any time and reduce your travel costs. Prices without an active package can be found HERE

    • I purchased the Package after starting to rent a car.

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      Until you purchase the package, the application will charge according to the standard price list. Prices without an active package can be found HERE



    • What to do to use PANEK CarSharing – Account Registration and Activation

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      It is necessary to:

      • Install the mobile app on your smartphone downloadable from the official APP STORE and GOOGLE PLAY stores

      • Register your account using a mobile app or WEB page

      • Enter your details correctly and add photos: the first page of your driver's license and photos of the person setting up an account, holding his driver's license (selfie)

      • Save a valid debit or credit card with a positive balance and an active recurring and mailing payment option in the app

      All these steps will help you with an application that will guide you step by step through each stage of registration. After completing the registration process correctly, our Customer Service department will verify the correctness of the provided data and activate the account to use the service within 60 minutes.

    • What is the program I recommend PANEK?

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      This is a command program that allows you to earn extra bonuses! Users can share their PANkod with friends who don't already have their own account. Both sides then get 30-day in-app bonuses.

    • What is PANkod?

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      It is an individual, unchanging code (PANkod) - you will find it in the application in the "I recommend PANEK" tab. You can share it with your friends who are not yet using the service, which will guarantee you additional bonuses!

    • What to do to use the program RECOMMEND PANEK?

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      If you're already a Panek user, all you need to do is send your individual code to a friend and he needs to enter it when he signs up. When his account is active, he will use his own bonuses and make his first paid ride, then in your account you will see 10 PLN per referral. It's that simple!

    • What is the first paid ride?

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      The first paid trip is one for which payment is not covered by bonuses. In other words , for which payment is taken from the customers card connected in the application.

    Permanent ser

    New User


    • What is in your car's equipment?

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      Our cars are very well equipped. Apart from the automatic gearbox, there is also 2-zone automatic air conditioning, 7 airbags, a large colour touch screen and a backup camera.

      In addition, the car features a multifunction steering wheel, an audio system with 6 speakers, a Bluetooth system, electrically adjustable and heated mirrors, electric windows and an ISOFIX system. For the comfort of the customer, the cars are also equipped with a multifunctional charger and a phone holder.

    • Where can I find the keys and documents?

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      In the new service Toyota Yaris has no key. You can start the car only by pressing the POWER button.

      Toyota Corolla and Smart have a key, which you will find in the glove box or between the seats.

      Each car has an instruction manual and stickers to help you find everything you need to drive. In the box you will also find a fuel card which you can use to refuel your car and get a discount.

    • Automatic gearbox

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      The vehicle has only an accelerator and brake, which are operated only with your right foot (the left foot is not used while driving). When you change gears to D, the car will start rolling forwards. When you change gears to R, the car will start rolling backwards. Remember that the stop-over and finishing the rental are possible only when the gearbox is left in the "P" position.

    • What is a hybrid?

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      A hybrid drive is a combination of a traditional combustion engine and an electric motor. A car can be silent when starting up and driving at a low speed and does not emit exhaust fumes then because it is running on an electric motor. It selects its own driving mode and, if necessary, switches on and off the electric and combustion engines. It charges during braking and driving up when you are not using the accelerator.

    • Our fleet

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      Our cars are equipped with a backup camera and a Bluetooth multimedia system that can be connected to a phone placed in a holder mounted for your convenience. There is also a charging cable in the car to charge your phone in the three most popular standards.  Cars are equipped with the ISOFIX system, which allows you to install child seats. A maximum of 5 people can travel by the car, including the driver.  Our fleet also includes Polonez Caro, which can be used thanks to the PANEKcs mobile application. 


    • What are PANEK special car parks and how do I use them?

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      These are separate parking lots marked on the application map, which you can use on special terms. 

      FIND US

      All special car parks can be found in the application.

      In all special car parks you will finish the rental without incurring any parking costs. In the case of the "STOP-OVER" function at airports, you pay for parking according to the rules of the parking lot.

      The rules for entry and exit of special car parks at airports are as follows:

      Entrance - collect the parking ticket in front of the barrier and leave it in the car at the end of the rental period.

      Exit - to open the barrier, use the parking ticket in the car.

    • What is the difference between finishing the rental and the "STOP-OVER" function?

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      "STOP-OVER" is a break in your journey during the rental period. Use this function if you want your car to wait for you. The function is activated when "STOP-OVER-Lock the door" is selected in the application. You will pay PLN 0.10 per minute for the stop-over, i.e. PLN 6 per hour. "STOP-OVER" will turn off automatically when you start the ignition of the car with the POWER button.

      NOTE: If during the "STOP-OVER" you decide to finish your rental, you can do it remotely without approaching the car.

    • Where must I not finish my rental?

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      In a place where there are any restrictions on access to the car, e.g. time restrictions (car parks closed at night), financial restrictions (fees except for Paid Parking Zone and special car parks) or physical restrictions (barriers, gates, etc.). You will not finish your rental outside the PANEK Zone either.

      Remember also that you must not finish the rental and use the "STOP-OVER" function in a place where there is no GSM coverage - e.g. in underground parking lots or in places which are not in accordance with the road traffic regulations.

    • Where can I finish my rental?

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      The rental can be finished within a PANEK Zone, the city's paid parking zone and special car parks, excluding private car parks and restricted areas (barriers, underground parking, closed car parks, etc.). Remember to park in accordance with the road traffic regulations. It is important that the car is available to other people after the end of your rental period.

    • Parking costs in the city's Paid Parking Zone?

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      PANEK CarSharing cars automatically pay for their parking in the city's Paid Parking Zone in Warsaw, even if you use the "STOP-OVER" function.

      NOTE: if you select the "STOP-OVER" function in a paid parking zone other than Warsaw, you are responsible for paying for the parking fee.

    • Where can I park my CarSharing car?

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      Always park your car only where it is allowed. If you want to finish the rental, park your car in a PANEK zone or in a special car park, if you want to use the "STOP-OVER" function, you can park your car in any allowed place that has GSM coverage (without it you will not be able to use the application).

      NOTE: If you want to park your car in an underground garage or in a place with limited GPS access, you can do so using the QR code. However, you will not be able to finish your rental in such a place.


    • How do I open the fuel filler?

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      There is a lever on the left next to the driver's seat. When you pull it, the filler opens automatically.

    • What fuel should I use?

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      Refuel only with Pb95 petrol and always fill it up. A sticker on the fuel filler will also remind you of the type of fuel you need.

    • Where will I refuel my car?

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      Only at ORLEN and BLISKA petrol stations accepting FLOTA cards. You can refuel your car in a non-cash transaction using the card in the car glove compartment. Use only Pb95 to refuel. You will find the fuel card PIN on the back of the card.

    • Refuelling

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      You are not obliged to refuel your car, but if you do this we will reward you with 10 PLN to be used for the next drives (details under the PROMOTIONS tab). When you select a car in the application, you will also find there information about the current fuel status.

      If the fuel level is too low to drive, the car will not be visible on the application map until our technical service has refuelled it.

      NOTE: If the fuel level is too low (5% or less), your car will not be visible until it has been refuelled by our technical service.


    • Unplugging the charger

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      1. Start renting

      2. Pull the car key card out of the box between the seats

      3. Press the open padlock button on the key (release the charging cable lock)

      4. Finish charging on the charger screen

      5. Pull the cable out of the car's power socket and bring it to the charger

      We only use chargers with a built-in cable to charge the car.





    • Why was there no redirection to the bank during the card connection?

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      After entering the payment card data, you will be redirected to the banking system through opening a new browser window.

      If the redirection has not taken place, check whether your browser has not blocked the pop-up window.

      This information will appear in the upper right corner of your browser.

    • Why does my payment card have a "rejected" status?

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      Adding a payment card in the service requires you to enter its data using the application or website after logging in. After redirecting the application to the bank's website, the activation fee should be confirmed by entering the 3DSecure code, which we receive by SMS or in the browser window.

      If the system has not accepted the card, please contact your bank in order to verify the MOTO payment limits.

      The card may be rejected for the following reasons:
      - MOTO/eCommerce/subscription payments are deactivated,
      - the bank rejected the transaction due to security settings (e.g. the card does not support recurring payments or does not have a CVV code),
      - blocking of funds or exceeding the limit for the number or amount of transactions,
      - the card does not support online payments/MOTO,
      - the transaction was not finished by entering the 3DSecure code (in the browser it is displayed in a pop-up window; if the pop-up window does not appear, you should unblock this option in the browser or add the card using the application in which case the code is received via SMS).

    • What are correspondence payments on payment cards?

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      This is an option that allows to collect money from your payment card remotely without using a payment terminal.

    • Can I get an invoice for my rental?

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      A rental invoice is automatically generated at the end of each rental period and sent to the e-mail address provided during the registration process.  

      If you would like to receive an invoice for your company, please enter your company invoice details when registering your account. You can also add your company invoice details to your individual account. To do this, go to the customer panel in the WEB application.

    • What means of payment are accepted?

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      Any payment, debit or credit cards issued in your name. The card must have a recurring and correspondent transactions options enabled. Please note that your payment card details can be updated at any time by logging into your service account.

    • How and when do I pay for using the service?

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      Payments are made automatically by means of a payment card registered in the system.

      NOTE: In case of rentals lasting longer than 24 hours, the system will charge the payment card with the daily rate after 24 hours from the moment of starting the rent.

    • How much will I pay for a specific drive (rental)?

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      After you have finished your rental you will receive an e-mail from us with full information about the amount of money you have to pay, your driving time (including "STOP-OVER" time) and the number of kilometres you have travelled.

      Payments are made automatically by means of a payment card registered in the system.

      NOTE: In the application you can price your journey, additionally all costs are calculated "live" and displayed in the application. You can also check the payment history on your account in the application.

    • How much does it cost to use PANEK CarSharing?

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      You can find the current price list HERE.


    • Police control

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      In the case of police control, you will find the car documents (insurance policy and registration certificate) in the glove compartment.

    • Insurance and liability

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      Every car in the fleet of PANEK CarSharing is insured. Information about your liability for damage can be found in the Terms and Conditions.

      Changing driver during the rental period?

      This is not allowed. Only a person who is a Customer within the meaning of the Terms and Conditions is entitled to drive a car during the rental period.

    • Car damage report

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      The report starts every time the rental starts. For your own safety, carefully inspect the car before starting each rental and fill in the report carefully in the application.

      NOTE: If the damage in the reserved car turns out to be too great, you have the possibility to cancel the rental without any costs. We would be grateful if you could contact our Customer Service Office for any damage that does not appear in the history of the report.

    • What to do in case of an accident?

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      In the event of any traffic accident, first make sure that nobody is hurt and notify the appropriate services if necessary. Then secure the scene and call our 24-hour hotline on (+48) 690 20 20 20 immediately and follow the instructions.


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